1. General Policy
Cloud Morphix strives to ensure customer satisfaction. However, due to the nature of digital services, refunds are subject to the conditions outlined below.
2. Eligibility for Refunds
- Refunds are applicable only on subscription-based services within the first 7 days of purchase, provided that the service has not been fully utilized.
- No refunds are available for one-time setup fees, customization work, or consultancy services once delivered.
- Service credits may be offered instead of monetary refunds in certain cases.
3. Non-Refundable Items
The following are non-refundable:
- Domain name registrations and renewals
- Third-party integrations or licenses purchased on your behalf
- Professional services (custom development, consulting, or training)
- Any service after 7 days of activation
4. Cancellation Policy
You may cancel your subscription at any time. Cancellation will prevent renewal charges, but no partial refunds will be issued for unused time in the current billing cycle.
5. Processing of Refunds
- Approved refunds will be processed within 7–10 business days.
- Refunds will be credited back to the original payment method used at the time of purchase.
- Bank processing times may vary depending on your provider.
6. Service Downtime & Credits
In case of unexpected downtime caused by Cloud Morphix, affected customers may be eligible for service credits instead of cash refunds.
7. Contact for Refund Requests
To request a refund or discuss billing issues, please contact our support team using the details below: